Revolutionize Your Meetings with Otter AI Chrome Extension

Please update this extension @otter.ai!! It currently stops working intermittently; sometimes, it doesn't start at all, or it won't stop recording when the meeting is over. Also, add functionality for Microsoft Teams and other platforms.

Like so many people have said this WAS, what was such a great addition to Otter's application has become a near dead plugin, since late 2022 when they introduced a new feature that has burnt a massive hole in their reputation. I can genially see what they thought would help users productivity by getting the app to join the meeting as a so call user "bot". However, from my experience people are very uncomfortable with it as it records everything, and you lose control over what's recordable and is not for the meetings. Common sense, would be to have the ability disable it. Clearly lacking that, so you must carefully avoid the otter join button, else kick it when by mistake you hit it and then frantically try to undo your error. Also, since this BOT feature was introduced the plugin crashes a lot on trying to start the recording, hence why sometimes I've hit the join button juggling loads of things and then having issues with something that's meant to make life easier.

I use Otter a lot - but the Chrome extension is useless as it only works if you use Zoom or Google Meet. I was looking for a "button" to press and start transcribing a meeting already in progess - irrespective of the platform that the meeting was being held on or if it was an in person meeting. Otter is ill thought out in that it is so heavily focussed around google, Zoom and Microsoft calendar platforms - god help you if you use anything else like native Apple tools, or Zoho for example. You are destined to manually log into Otter for in person meets, downloading meeting recordings and uploading to Otter in all other scenarios. However once you actually get the transcript its great and I find Otter Chat and the interfce generally so much better than Fireflies.ai

This app automatically joins meetings even if you are not present. It records without any warnings and shows no notification for recording. This is illegal under GDPR. It then sends emails notifying people that they were recorded without consent. If you record someone without their consent, then you are liable to be sued. Using this app is like asking for a lawsuit.

I know it's not the customer service agents fault but whoever is managing them needs the boot. The worst service I've experienced in a long time, especially from a SaaS company. Sooo many competitors with superior features and amazing support .... and cheaper. I asked for a refund after less than 24 hours because it wasn't working properly and they gave me a simple 'no we cant do that' for a SaaS company to start saying that to people is social suicide. Anyway they can have my money I'll be using another software, they'll need that $99 when they collapse.

It worked beautifully before the update. Now it's useless. I don't understand what I'm paying for. I guess it's time to switch.

Used to work. No longer works. And Otter Support is NEGATIVE 5 stars.... I'm a PAYING customer, and they don't even respond.

Used to like it a lot but the new "invite Otter to call" feature is a total disaster. The PM who came up with this definitely jumped the gun. Can we at least have the ability to disable it? Sam, I hope you are seeing this.

Not good.

I used to find this Chrome extension great. It would simply serve as a recorder for your calls. Now, it requires you to add the Otter Assistant to calls, which is mostly a disaster. Often, it never joins automatically, as the Assistant is supposed to. My outreach to support has not helped resolve this. Second, even when it does join, it takes *forever*—on a recent very important call, Otter Assistant joined almost 10 minutes into the call. And then there are also cases where it's randomly left the call early, leaving me without any recording. I have decided I can no longer rely on Otter for my work, It's a cool concept. I hope they can fix the product, which I would describe right now as unusable. I'm currently researching alternatives. I've had some luck with Firefies.ai, though it's not perfect. I'm also researching Airgram (expensive pricing model) and TL;DV (does not let you upload audio).